care & love
Choosing the right healthcare robot or medical device isn't just about specs and features—it's about trust. When you're searching for a lower limb exoskeleton to help a loved one walk again, an electric wheelchair that fits seamlessly into daily life, or a nursing bed that prioritizes comfort and safety, the supplier behind the product matters as much as the product itself. Global support transforms a transaction into a partnership, offering peace of mind whether you're a caregiver in Los Angeles, a rehabilitation center in Tokyo, or a hospital in Berlin. In this guide, we'll explore the top suppliers across key categories, highlighting their commitment to global service, user-centric design, and the real-world impact of their support.
Lower limb exoskeletons have revolutionized rehabilitation and mobility for individuals with spinal cord injuries, stroke, or muscular disorders. These wearable robots don't just assist movement—they rebuild confidence. But their effectiveness hinges on reliable support: training for therapists, timely maintenance, and access to spare parts, no matter where you are in the world.
Ekso Bionics stands out for its focus on clinical impact and global reach. With products like the EksoNR (neurorehabilitation) and EksoGT (gate training), the company targets stroke survivors, spinal cord injury patients, and those with neurological conditions. What sets Ekso apart is its commitment to training and after-sales support.
Operating in over 40 countries, Ekso offers in-person and virtual training for therapists, ensuring they can maximize the device's benefits for patients. Their global service network includes rapid response teams in North America, Europe, and Asia, with spare parts shipped within 48 hours for critical repairs. "We partnered with Ekso for our rehabilitation center in Toronto, and their team didn't just deliver the exoskeletons—they trained our entire staff and checked in monthly to adjust protocols," shares Maria Gonzalez, a physical therapist. "When a patient needed a replacement battery last winter, it arrived the next day. That's the support that makes a difference."
CYBERDYNE's HAL (Hybrid Assistive Limb) exoskeleton is a pioneer in the field, designed to augment human movement for both rehabilitation and daily use. With approvals in Japan, Europe, and the US, HAL is trusted by healthcare facilities worldwide. The company's global support includes 24/7 multilingual technical assistance and a network of certified service centers in major cities like London, New York, and Sydney.
"After my spinal cord injury, I thought I'd never walk again. HAL changed that. What surprised me most, though, was CYBERDYNE's support. When I moved from Tokyo to San Francisco, their local team helped set up the exoskeleton in my new home and even connected me with a support group of other HAL users. It's not just a device—it's a community," says Takashi Mori, a HAL user since 2020.
When evaluating exoskeleton suppliers, prioritize those with:
•
Regional service hubs
to minimize repair wait times.
•
Multilingual training resources
(videos, manuals, live sessions).
•
Clinical partnerships
ensuring alignment with rehabilitation best practices.
Care robots, from incontinence cleaning devices to toilet care assistants, are redefining independence for the elderly and disabled while easing the burden on caregivers. These intimate devices require sensitive, reliable support—and the best suppliers deliver that, no matter the location.
Panasonic's line of automatic washing care robots, including the WH-SR1, is designed to assist with personal hygiene, reducing the need for manual care and preserving user dignity. The company's global support spans over 100 countries, with service centers in key cities and a dedicated hotline for caregivers. "As a home caregiver for my mother, I was overwhelmed until we got the WH-SR1," says Sarah Chen from Sydney. "Panasonic's Australian team walked me through setup via video call, and when the water pressure sensor needed calibration, a technician visited within 24 hours. It's more than support—it's understanding."
Toyobo's washing care robots, such as the TC-3000, prioritize ease of use and safety. The company partners with local distributors in Europe, North America, and Southeast Asia to provide on-the-ground support, including training for caregivers and customizable settings for diverse user needs. "In our nursing home in Berlin, we have residents with varying mobility needs," explains Markus Schmidt, a facility manager. "Toyobo's team worked with us to adjust the robot's height and washing cycles for each individual. Their responsiveness makes all the difference in daily operations."
Electric wheelchairs are lifelines for independence, but finding one that fits your lifestyle—whether you need a portable model for travel or a heavy-duty chair for rough terrain—requires a supplier that listens. Global support ensures that customization, repairs, and replacement parts are never out of reach.
Permobil is renowned for its highly customizable electric wheelchairs, from the compact M300 to the rugged F5 Corpus. With manufacturing facilities in Europe and the US, and service partners in over 50 countries, Permobil offers localized support that feels personal. "I needed a wheelchair with a custom seat to accommodate my posture, and Permobil's team in Canada collaborated with my physical therapist to design it," says Jamie Liu, a Permobil user. "When I moved to the UK for work, their London service center handled the registration and maintenance seamlessly. It's like having a mobility partner wherever I go."
Pride Mobility balances affordability with reliability, offering models like the Jazzy Air (with seat elevation) and Go-Go Elite Traveller (ultra-portable). Their global network includes online troubleshooting guides in 12 languages and a network of authorized dealers for in-person support. "As a senior on a fixed income, I was worried about costs," notes Robert Greene from Los Angeles. "Pride's local dealer helped me find a refurbished model with a warranty, and when the battery died unexpectedly, they replaced it for free. Support shouldn't be a luxury, and Pride gets that."
Nursing beds are the foundation of care for bedridden patients, and their quality directly impacts comfort, pressure sore prevention, and caregiver ease. Top suppliers combine durable design with global service networks to support hospitals, nursing homes, and home care settings.
Hill-Rom's electric nursing beds, such as the TotalCare Sport 2, are staples in hospitals and long-term care facilities. The company's global support includes 24/7 technical assistance, on-site training for staff, and a focus on infection control—critical for healthcare environments. "In our hospital in Singapore, we rely on Hill-Rom beds for their pressure redistribution features," says Dr. Aisha Khan, a nursing director. "When we faced a sudden shortage of bed rails during a surge, Hill-Rom shipped replacements from their regional warehouse in Malaysia within 36 hours. That kind of reliability saves lives."
Jiangsu Aohua specializes in cost-effective, multifunctional nursing beds, including electric models with three-motor adjustment and low-height designs for fall prevention. While based in China, the company has expanded its support to Southeast Asia, Europe, and North America, with local distributors offering installation and maintenance. "As a small nursing home in Kuala Lumpur, we needed beds that were both affordable and safe," says Tan Wei Lin, a facility owner. "Aohua's Malaysian partner provided training for our staff and even helped us apply for government subsidies. Their willingness to adapt to local needs made them our top choice."
Robotic gait training systems, like the Lokomat, use automated technology to help patients relearn walking after stroke or spinal cord injury. These complex systems require rigorous training and support to ensure therapists and patients get the most out of each session.
Hocoma's Lokomat is the most widely used robotic gait trainer globally, trusted by rehabilitation centers in over 60 countries. The company's global support includes certification programs for therapists, remote monitoring of device performance, and a community forum for sharing best practices. "We introduced the Lokomat at our clinic in Toronto, and Hocoma's training was intensive but invaluable," says Dr. Kevin Park, a rehabilitation physician. "When we had questions about optimizing protocols for a patient with partial paralysis, their clinical team hopped on a video call with us—no time zones, just solutions."
| Supplier | Product Category | Global Support Regions | Key Support Features | User Review Highlight |
|---|---|---|---|---|
| Ekso Bionics (USA) | Lower Limb Exoskeletons | North America, Europe, Asia, Australia | 48-hour spare parts, therapist training, virtual support | "Their training turned our team into exoskeleton experts in weeks." |
| Panasonic (Japan) | Care Robots (Incontinence/Toilet) | Global (100+ countries) | 24/7 multilingual hotline, on-site technician visits | "Setup was stress-free thanks to their video call guidance." |
| Permobil (Sweden) | Electric Wheelchairs | Europe, Americas, Asia, Australia | Custom design collaboration, cross-border service coordination | "Moved countries? No problem—Permobil handled everything." |
| Hill-Rom (USA) | Nursing Beds | Global healthcare markets | 24/7 technical support, infection control training | "Critical replacements arrived in time during a hospital surge." |
| Hocoma (Switzerland) | Robotic Gait Training | 60+ countries | Therapist certification, remote clinical support | "Their team helped us tailor protocols for complex patients." |
When you invest in a healthcare robot or medical device, you're investing in a future of better mobility, dignity, and care. The best suppliers understand this, offering global support that feels local, technical expertise that empowers users, and a commitment to ongoing improvement. Whether you're researching a lower limb exoskeleton, an electric wheelchair, or a nursing bed, ask not just "What does this product do?" but "Who stands behind it?"—because in healthcare robotics, support isn't an add-on. It's the foundation of confidence.
As you navigate your options, remember: the right supplier won't just sell you a device. They'll walk beside you, ensuring that every step—whether it's a patient taking their first exoskeleton-assisted steps or a caregiver mastering a new care robot—feels supported, every step of the way.